![]() ![]() We were told the job would take about 3-4 days, and planned accordingly and made all necessary arrangements to vacate the home. On April 13th we paid over $8000, to have our old house plumbing replaced. Terrible experience with this company regarding a substantially expensive job that was not done correctly. It also speaks volumes about the 100% satisfaction guarantee shown on their trucks. The total lack of follow up on a request from a long term customer is telling. She said she would submit to "Concerns" Department and I should receive a call today or tomorrow. On 6/20 spoke with customer service manager Katie. On 6/16 I contacted customer service again who again promised to have plumbing manager contact me. Initial contact on 6/13 was promise by installer to have his manager contact me the following day. I have made numerous efforts to contact Horizon. ![]() This sink does not meet the quoted measurements or manufacturer. The quote specified a sink of the same measurements as the old sink and specifies the old sink manufacturer by name. The new sink is too small for the opening and as a result the back side of the sink is caulked heavily to cover the protruding edge of the sink and resulting gap. When new sink was installed it is smaller in width from the old sink and not the same manufacturer. Horizon measured and quoted replacement of an under counter bath sink that was cracked with a new sink of the same size and manufacturer. ![]()
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